Shipping policy

 

SHIPPING & DELIVERY POLICY

Thank you for shopping with Wild Wipe.
This policy explains how we process, ship, and deliver your order.

 

1. Order Processing Times

We aim to dispatch all orders within:

Orders placed on weekends or UK bank holidays will be processed the next working day.

If there is a delay, we will contact you by email.

 

2. Shipping Options & Costs

Shipping options will be shown at checkout. Costs vary based on your location.

UK Shipping:

 

International Shipping:

Available to selected countries.
Delivery times vary by location (typically 5–15 working days).
Customers are responsible for any customs duties, taxes, or import fees.

 

3. Delivery Timelines

Delivery times are estimates provided by our couriers.
Wild Wipe cannot be held responsible for delays caused by:

  • Courier issues
  • Weather conditions
  • Customs processing
  • Incorrect address details provided by the customer

We will always support you if there is an issue with your delivery.

 

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with:

Standard delivery may not include tracking in some regions.

 

5. Missing or Late Deliveries

If your order has not arrived within the expected timeframe:

  1. Please check your tracking link (if available)
  2. Contact the courier with your tracking number
  3. Contact us at hello@wildwipe.com if the courier cannot resolve the issue

We will work with you to ensure your order arrives safely.

 

6. Incorrect Address Details

Please double-check your delivery address at checkout.
Wild Wipe cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

If the parcel is returned to us, we can:

  • Resend it (postage fee may apply), or
  • Refund the product cost (minus postage)

 

7. International Customs & Import Fees

For orders outside the UK:

  • Customs fees, import taxes, and handling charges are set by your country
  • These fees are the customer’s responsibility
  • Delays may occur during customs inspection

Wild Wipe cannot influence or predict customs decisions.

 

8. Lost or Damaged Parcels

If your parcel arrives damaged or you suspect it has been lost:

Please contact us within 7 days of delivery (or expected delivery)

We may request:

  • Photos of any damage
  • Packaging evidence
  • Confirmation from the courier

We will arrange a replacement or refund as appropriate.

 

9. Pre-Orders & Backorders

If an item is listed as a pre-order or backorder:

  • Expected shipping dates will be shown on the product page
  • Your order will ship once all items are available
  • You will receive email updates if delays occur

 

10. Contact Us

If you have any questions about shipping or delivery, please contact us: hello@wildwipe.com